Terms and Conditions – Air Ticket and Hotel Reservation Services.
1. Introduction
At UnoTravel, your trust is our priority. We strongly encourage you to read our Terms and Conditions and Privacy Policy in full before using our Air Ticket and Hotel Booking Services, whether through our website or mobile application. These terms are legally binding and help clarify the mutual expectations between you (the customer) and us (the service provider).
By accessing or using our services, including booking air tickets or hotel accommodations through our website or app, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions and our Privacy Policy.
If you do not agree, in whole or in part, with these Terms and Conditions or the Privacy Policy, you are advised not to use our platform or services.
2. Applicability
These Terms and Conditions apply to:
Air ticket bookings (domestic and international)
Hotel reservations
Any other travel-related services offered directly by UnoTravel. or through third-party affiliates.
3. Service Nature
We operate as a digital travel platform, offering ticketing and hotel reservation services. While we strive to provide seamless and reliable bookings, all services are provided on an "as-is" and "as-available" basis. We do not guarantee the uninterrupted availability of our website, or travel service inventory.
4. Booking and Payments
All bookings made are subject to availability and confirmation by the respective airline or hotel.
Prices are dynamic and may change due to demand, availability, taxes, or changes imposed by service providers.
Once confirmed, bookings are non-transferable unless otherwise permitted by the airline or hotel policy.
5. Cancellations and Refunds
Each booking (air ticket or hotel) is governed by the individual cancellation/refund policy of the respective service provider.
In case of cancellation or modifications, the applicable service charges and provider-specific penalties will apply.
Refund timelines may vary depending on the provider and mode of payment.
6. User Restrictions
You must not use our platform if:
You have previously been banned or blacklisted for misuse or fraudulent activity.
You are under the legal age to enter into binding agreements.
Local/national laws prohibit such services in your region.
7. Third-party Links and Affiliations
Our platform may include links or services provided by third parties (e.g., airlines, hotel chains, insurance providers).
We are not responsible for their content, policies, or service quality. Your interactions with them are governed by their own terms and privacy policies.
8. User Obligations
You agree:
Not to tamper, duplicate, or manipulate our website and booking systems.
Not to engage in fraudulent bookings or misuse any promotional offers.
To report any suspicious activity related to our services or platforms.
9. Intellectual Property
All content, images, branding, and code on our platform are the exclusive property of Unotravel and may not be reproduced or reused without permission.
10. Changes to Terms
We may revise these Terms and Conditions at any time. While we may notify users about significant updates, you are responsible for reviewing the latest version available on our platform.
11. Service Limitations and Liability
We cannot guarantee that our services will be free of errors, delays, or technical disruptions.
We are not liable for any loss, injury, cancellation, delay, or damages arising from acts of third parties (airlines, hotels), natural calamities, strikes, or circumstances beyond our control.
12. Rights to Refuse or Cancel Service
We reserve the right to deny service, block access, or cancel bookings at our sole discretion if you violate our Terms and Conditions or for any suspicious or fraudulent activity.
13. Language
These Terms and Conditions may be made available in multiple languages. In the event of a discrepancy between translated versions, the English version will prevail.
14. Contact and Support
If you notice misuse or need clarification, contact us through our official helpline, email, or visit our registered office.